University Estates at Austin

1300 Crossing Place Austin, TX 78741

Faq

When it comes to choosing the perfect place to live off-campus, we know that asking the right questions is key!

To make things easier for everyone, we've compiled a list of the most common things we are asked about, complete with answers!

If there's anything else you're curious about, please make sure to reach out to our friendly staff and we'll be more than happy to help!

The Preiss Company takes great pride in its communities. Each of our properties' staff are available for your student 24/7/365 and are just a phone call away. Our company specializes in student housing and trains our staff on how to effectively and properly respond to any situation that may arise. Our local property managers are supported by leasing, business, and maintenance personnel along with our professionally trained student staff. Many of our offices and staff are on-site and we have expert maintenance ready to assist your student with anything we can!

With Individual Leases, YOU are only responsible for YOUR (or your student's) rent. You aren’t liable for your roommates' rent at all! Unlike a traditional lease or a joint lease, if your roommate transfers, graduates, or fails to pay his/her rent, it does not affect you or your lease. College students have enough to worry about. An individual lease is one less thing!

In our effort to create a more enjoyable living environment for the student renter, we now require all residents to carry an active renter's insurance or tenant liability policy during their lease term. Requiring basic liability coverage has become a common practice in apartment living to provide peace of mind and protection from the unforeseen events that sometimes occur. Our required tenant liability coverage works to protect the resident from liability exposure created while your student is away from home, including but not limited to negligent damage to the apartment unit, negligent damage to another resident's property or even injuries to guests while visiting. Or if you choose to enroll in a more robust renter's insurance policy, you may be able to protect belongings such as text books, phones, electronics and other valuables in the event of theft or destruction. As long as your chosen policy meets the minimum coverage outlined in your lease agreement, feel free to pick any provider you feel is the best fit for you. If you don't feel like searching for an insurance provider, we offer an easy way to enroll in the minimum liability only coverage as part of your rent payment. If you know you want additional coverage on your belongings but don't want to shop around, we have identified a national insurance provider specializing in student renter's insurance coverage. EPremium Insurance has agreed to provide a comprehensive policy to residents at our communities at a preferred group rate! You can enroll in less than 2 minutes at their website here: ePremium Insurance.

University Estates at Austin offers FREE Roommate Matching Services to all of our residents. You (or your student) won't have to worry about finding a roommate online or flyering the entire campus. We'll do all of the work! All you have to do is fill out our comprehensive roommate matching form and our professionally trained Roommate Matching staff will find the best roommate for you!

The answer is yes! Don't worry about hiring movers or renting a truck, we have fully-furnished apartments at UEA (including Bed Frame, Mattress, Desk, Desk Chair, Dresser, Dining Table w/ Chairs, Coffee Table, End Table, Sofa Couch, and Sofa Chair)! The days of moving a bed up a flight of stairs are long gone... just bring your personal items and you're set!

All of our residents and their guarantors have access to their property's online resident portal, helping you and them keep up to date with their life here in Austin! You or your student can pay rent online via checking or savings account, set up automatic monthly payments, and submit maintenance requests, all with just a few clicks of your mouse!

We want your students' living experience to be as worry free as possible. Utility allotments are included along with the base rent payment. Less bills = less stress!

Yes! at University Estates we love our furry family members and want you to bring them with you! Each apartment is allowed to have a maximum of 2 pets with the exception of restrictive breeds. The list can be obtained from the leasing office. There is a $250 non-refundable animal registration fee.There is an additional $20 pet rent monthly. We are sure your dog will like our dog park area at University Estates!

While the main focus of your student's college career will be about graduating and getting a fulfilling job, they also need to have fun along the way. At University Estates at Austin, your student will create life-long relationships and connections that will make them even more successful. Our great staff plans monthly resident events to get them involved. These events range from pizza parties to movie nights, from unwind & design to gaming tournamets. Annually, University Estates will have events such as a Welcome Back Mixer at the beginning of the fall semester, a Luau during Spring Semester, and many holiday events throughout the year. We will also keep our residents connected to events going on at University of Texas Austin, as well as, events happening around town so they don't miss anything!

The Austin City Council set a Zero Waste goal to reduce waste by 75% by 2020. To help achieve this goal, University Estates has conveniently located recycling containers near trash containers throughout the property. Click HERE for more information on items to recycle & to locate the nearest Recycling Container to you! For more information on recycling in Austin, visit Austin Recycles.

Moving In?
Welcome Home!

Moving Out?
Check Out Our Move Out Packet HERE & Click HERE to see A "Good" vs "Bad" Apartment at Move Out.

Our Resident Housing Contracts are installment based, in which a total installment amount can be paid in one lump sum installment, two semester installments, or 12 equal installment amounts. If you've chosen the option to submit the total installment in 12 monthly installment amounts, each of those installments are due on the 1st of each month, including August 1st and September 1st.

Monthly rental installments are due on the 1st of each month. Late fees are assessed on the 4th of each month. Acceptable payment methods are Check, Money Order, Cashier's Check, Direct Routing and Checking Account via resident portal, and Debit or Credit Cards via our resident portal (processing fee may apply).

WiFi Internet Access is available in the apartment. For WiFi access, choose the network named "MyCampusNet" (for 5Ghz devices) OR "MyCampusNet Legacy" (for 2.4Ghz devices). Open a browser to be redirected to the MyCampusNet splash page. Create an account, Add Devices, and input each device wireless mac address for internet access. Restart device, and you're all set! Connect and surf away! For Property Internet Service Support, click Here, call (833) 493-4888, Text "MyCampusNet" to 84700, or Chat MyCampusNet.com.

Typically not...but with us it can! University Estates has partnered with the RentPlus; a program to allow for on-time rent payments to reflect positively on your credit report.  With the hustle and bustle of balancing classes and a healthy social life, we know that most college students don't even think about building their credit history until after graduation when it's time to start taking big life steps.  RentPlus offers a way for busy students like you to get a head start! When you enroll in RentPlus, your on-time monthly rent payments will be reported to all 3 major credit bureaus (on-time payments are anything within 30 days of the due date).  If you're already a current resident and want to enroll, you're in luck! Up to 24 months of your previous on-time rent payments can be reported to help you build up that score!  Click here to enroll!

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