This is my second year living at University Estates. I love it here. Sometimes customer service could use some work, but other than that it’s nice.
Hey Camryn! Thanks for leaving us a review. We love to hear you stayed with us another year and hoping for many more!
I really like this place. It’s affordable, the apartments are nice and from my experience, maintenance fixes things relatively fast. My only complaint is that right now, two of the gates to enter are closed, which causes a lot of traffic during peak times and we have to touch a key pad to get in when before we would swipe a keycard. I wouldn’t mind normally, but we’re still in a pandemic and it seems a little unsafe that that’s our only way of getting in
Hey, Ariana! These gates are in place to ensure safety among our community. These are in place so that only residents may enter and that we don't have an influx of cars just being able to come inside. We provide key rings in the front office that allow you to touch key pads without using your fingers. If you are interested, let us know and we'll be happy to provide one for you. Have a wonderful day!
People can be very loud at night. Internet works fine which is good for online classes. Maintenance comes quick but doesn’t always fix the problem.
Hey, Makayla! If you ever have any noise complaints, send this information in to the front office so we can take matters further and have it on file. We take these matters very seriously and want tenants to be happy with where they live. Our maintenance team works extremely hard to ensure that tasks get done in a timely manner. If you feel as though the issue wasn't resolved, send in another request and someone will be happy to come take a look. Have a wonderful day!
This is my second year living here and i have to say i quiet enjoy it. There are a few things that i have a little tension with but above all everything is super convenient and fun!
Hey, Simon! We are so pleased to hear that you are enjoying your second year at our community. If you ever have issues that arise, please contact us and we will surely help you out. Follow us on social media @UEAustin for community updates and upcoming events. Have a wonderful day!
The apartment looks nice, but we had an ant problem. Our table is also crooked. But overall it’s a nice and affordable place to live. Maintenance takes a while..
Hey, Michaela! If you ever have an issue with your unit, please submit a maintenance request and a service technician would be happy to assist you. They work extremely hard to ensure that residents are happy and taken care of while staying at our community. We are glad you are happy to stay here and that you like our budget-friendly options. Have a wonderful day!
The utilities are pretty old but still work. The staffs are pretty nice and the apartment run pretty smoothly during the pandemic. The A/C sometimes has problems and need maintenance .
Hey, Horus! If you ever feel as though any appliances aren't working, please submit a maintenance request and a technician would be happy to assist you and make sure everything is working well. Our staff is always wanting to help our residents with whatever they might need. Have a wonderful day!
Love it! The events are fun and I love working out at the gym. The staff is helpful and usually respectful. The pool is very nice also and maintenance fixes things in a timely manner.
Hey, Natalia! Thank you for taking the time to share about your experiences with University Estates at Austin. We love that you like the events we host, it's a great way to get the community together. Our staff is always happy and willing to assist residents with whatever they might need. Our maintenance team works extremely hard to ensure that service requests get handled in a timely manner. Have a great day!